1. Observe and protect
Note the symptoms, limit additional damage where it's safe, and gather history on the Grand Rapids property.
2. Evaluate the house and site
What decides long-term performance is roof area, valleys, tree debris, fascia condition, and discharge routing, not color -- especially with lake-effect snow loads and a Grand River setting with a mature tree canopy.
3. Define a written scope
Clarify prep, protection, materials suited to Kent County, access, permits, testing, cleanup, restoration, and exclusions.
4. Compare providers
Verify credentials and compare the reasoning and boundaries behind each Kent County proposal, beyond the total.
5. Inspect closeout
Confirm testing, cleanup, documentation, warranties, and maintenance duties before closing out the Kent County job.